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Frequently Asked Questions
How can I transfer from another host?
Where are server notices & maintenance posted?
All accounts include free migration assistance from your old provider. If you'd like to have our support team move your account, please contact us via support ticket (https://support.hawkhost.com) and use the 'Account Transfers' department. You will be provided with a form asking for your domain name / IP, username, password, and any special instructions.
Alternatively if you have a full backup (cPanel backup, for example) you can upload it to your account with us and our technicians can restore from there.
How do I create e-mail accounts?
We post all scheduled maintenance on our server status page at https://hawkhoststatus.com. All emergency maintenance is also posted on our status pages. We highly recommend you bookmark this page and consult it anytime your site appears down or seems to be having issues.
Is SSH access enabled?
- Login to your cPanel account, and type 'Email Accounts' in the top left finder. (View Screenshot)
- Modify the fields at the top of the page, inputting the information you'd like including the email address, password, and quota. (View Screenshot)
- Click 'Create Account'. The account is now ready to be used and accessed through either webmail, or an email client.
What are my accounts nameservers?
Yes, SSH is enabled by default for all accounts. If you experience any issues please contact our support department.
How do I use your one-click installer to install Wordpress?
You can find your name servers by following the instructions outlined here.
Yes, you can use the Softaculous option in your control panel. You can find more information here.
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